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FREE DELIVERY over 75.00 FREE RETURNS from UK destinations
01244 376984 Mon - Tue - Thu - Fri > 10am to 4pm. Sat > 9am to 4pm

Delivery and Returns


 * FREE RETURNS LABEL*

 included in your parcel will be a pre-paid Returns label to allow you to return any unwanted Full priced items completely free of charge via your local Post Office Counter within the UK

(UK ONLY - excludes all Airmail orders where postage is payable)
*Please note we do NOT accept Underwear or Socks back for either a refund or Exchange due to hygiene reasons. Excludes Sale Items

  • Simply return any items* you are not 100% Satisfied with

Completely FREE OF CHARGE using the pre-paid label provided

and request either a refund or free exchange.


  • *Please note that Regret for Hygiene reasons we are unable to accept returns of Underwear /  Socks. Free Returns excluders Sale items


  • All items will  be checked to ensure they are returned unworn, still have all labels intact, and
    free of cigarette smoke / pet hair / stains 
  • Regret we are be unable to refund for any itemsreturned that are  not suitable for general  re-sale
  • We send out exchange items Post Free within the UK

- excludes all Airmail orders where postage is payable or a refund offered

  • We aim to issue refunds on the day of receipt of goods.


DELIVERY PRICES:For All Orders within United Kingdom :

*  FREE POSTAGE for UK Orders over £75 *


Delivery and Returns within the UK



ORDERS  Within  UK 


1. DELIVERY CHARGES: 
  • We use Royal Mail and Courier depending on weight and destination. One rate applies to all Postcodes including Northern Ireland, Scottish Highlands and Offshore islands.
  • You can choose your price determined by Destination, Urgency and Value of Your order
  • UK Standard Delivery  - £2.00 - Small Orders below £20  (3-5 Working days) 
  • UK Standard Delivery  - £5.00 - Orders up to £75  (3-5 Working days)
  • FREE DELIVERY FOR ORDERS OVER £75 withing UK 
  • * Orders over £75 Qualify for Free Delivery - however if you return goods that bring the total order below the £75 threshold, £5 standard postage will be applied to your order and this will be deducted from your refund total
  • EXPRESS DELIVERY £7.99 (1-2 Working days)  - Available  for deliveries within MAINLAND UK ONLY
  • *Please note Conditions apply - Orders Placed after 1pm will be processed Next Working Day. No Collections or deliveries Sat/Sun/Bank Holidays


2. FREE RETURNS (UK)

We include a pre-paid label with all UK Orders for Full Priced Goods to allow you to return any unwanted items free of charge at your local Post Office  (Excludes Underwear / Socks / Sale items/ Items purchased during Promotional offers)
Simply return any item you are not 100% Satisfied with, and request either a refund or Free exchange (UK Only).
Please note for Hygiene reason we are not permitted to accept back Underwear or socks for refund or exchange
Sale items may be returned for any reason for a refund, but regret we do offer Free returns or exchanges on Sale items, or Full price items purchased during any Promotional Sales.
Please allow up to 14 working days for funds to reach your account 
Please note we cannot refund the original delivery charge paid at the time of ordering
Orders over £75 Qualify for Free Delivery - however if you return goods that bring the total order below the £75 threshold, £5 standard postage will be applied to your order and this will be deducted from your refund total


We aim to Process and dispatch Orders Same day wherever Possible, and always aim for a rapid safe delivery so you can shop with Confidence and leave the rest to us!
Any problems with stock we will contact you by email or phone as soon as possible after placing your order, advising of a delay,  and offering the option to cancel and refund if you prefer not to wait.

Please Note Orders Placed after 1pm will be processed Next Working Day (Orders Placed Friday Afternoons will be dispatched Monday)
No Collections or deliveries Sat/Sun/Bank Holidays


Delivery and Returns Ouside the UK


ORDERS  Outside  UK

We have been delivering to Customers all around the World for the last 25 years. 

Since September 2017 we are proud to have teamed up with DHL - one of the World's leading International Couriers, offering Our International Customers Compete Peace of Mind to shop with Confidence.
Delivery is Swift, Insured and Fully Tracked, and at Very Competitive rates , starting from just £20. Simply Select your Country from the drop down list at the Checkout to Confirm Actual Cost and Anticipated Delivery Times .

Returns accepted for any unwanted items, for a refund.
Please Note we do not refund Delivery Costs, or Return Postage costs.
We are unable to offer Exchanges on International Orders  - Please Place a New order through the web site

A Small Selection of the available Options we can offer though DHL:

  •  CONTINENTAL EUROPE - ZONES 1 & 2  
  • (includes Belgium / France / Germany / Netherlands)  £20  (Anticipated Delivery 5 - 8 days)
  • EASTERN  EUROPE - ZONES 3 & 5  
  • (includes  Croatia / Italy / Poland)  £30  (Anticipated Delivery 7 - 12 days) 
  • SPAIN AND CANARY ISLANDS  £35  (Anticipated Delivery 7 - 12 days) 
  • AUSTRALIA £30 (Anticipated 7 - 15 Days)
Any Import Duties and Taxes are charged at the destination country and must be paid by the recipient.

We aim to Process and dispatch Orders as quickly as Possible, and always aim for a rapid safe delivery so you can shop with Confidence and leave the rest to us!
Any problems with stock we will contact you by email or phone as soon as possible after placing your order, advising of a delay,  and offering the option to cancel and refund if you prefer not to wait.


 

CONTACTS

Got questions? Contact us

01244 376984 / mike@bigmen.co.uk

Address

Unit 2, Big Yellow Storage, Sealand Rd, Chester CH1 4RN, UK

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